Responsible Gambling at Lucky Hunter

Keeping Pokies Play Safe and Within Your Control

Lucky Hunter gives you the tools to play on your own terms. These safer-gambling features exist so that pokies and casino games stay what they're meant to be: entertainment, not a source of stress, debt or harm. Every tool on this page is free, optional to configure beyond the legal minimum, and designed to put you back in the driver's seat whenever you need to.

Setting limits before you deposit, rather than after a losing session, is the single most effective way to keep play enjoyable. We built these controls so you can set them in minutes, from your account settings, without needing to contact support first.

Safer-Gambling Tools Available on Your Account

Each tool below does a different job. Some slow you down, some stop you completely, and some simply keep you informed. Use whichever combination suits how you play.

Setting a Limit on Your Account

Limits are simple to apply and give you breathing room before a session even begins. Follow these steps:

1. Log in to your Lucky Hunter account and open Account Settings.
2. Select Responsible Gambling or Safer Gambling Tools from the menu.
3. Choose the tool you want: deposit limit, loss limit or time limit.
4. Pick the period: daily, weekly or monthly.
5. Enter the amount or duration that feels sustainable for your budget.
6. Confirm the change. Reductions apply immediately; increases take effect after a cooling-off period.
7. Review your limits regularly and adjust them as your circumstances change.

If you're unsure what amount to set, start lower than you think you need. You can always lower it further, and increasing a limit is deliberately slower by design.

Why increases are delayed but decreases are not

Lowering a limit protects you straight away, so there's no reason to delay it. Raising a limit is slowed down deliberately, giving you a pause to reconsider before committing to spend more.

Self-Exclusion and How It Works

Self-exclusion is the strongest tool available. It closes off access to your account for a period you select, and it cannot be reversed early, even if you ask.

Requesting self-exclusion

Contact support or use the self-exclusion option in Account Settings. State the period you want excluded. Your account will be closed to new deposits and play for that entire duration.

What happens during self-exclusion

• You will not be able to log in or deposit for the period chosen.
• Any pending withdrawals are processed as normal.
• Marketing emails and promotional contact stop once self-exclusion is active.

Self-exclusion through Lucky Hunter applies to your account with us. It is separate from any national self-exclusion scheme for Australian-licensed wagering operators, which does not cover offshore casino accounts.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually, and it's not always obvious from the inside. Watch for these patterns in yourself or someone close to you:

• Spending more time or money on pokies than you planned, on a regular basis.
• Chasing losses by depositing again to try to win back what was lost.
• Borrowing money, selling items or using funds meant for bills to keep playing.
• Feeling restless, anxious or irritable when not playing, or when trying to cut back.
• Lying to family or friends about how much time or money is being spent.
• Neglecting work, study, relationships or sleep because of gambling.
• Using gambling to escape stress, boredom or difficult emotions.

Noticing even one or two of these signs is worth taking seriously. Early action, using the tools above or reaching out for support, makes a real difference.

Getting Help Locally in Australia

Free, confidential support is available around the clock, independent of any casino operator.

Gambling Help Online offers phone counselling, online chat and self-assessment tools built specifically for gambling-related concerns. Reaching out costs nothing and no referral is needed.

You can also talk to your GP, a financial counsellor, or a trusted family member or friend. Support works best when it comes from more than one direction.

Frequently Asked Questions

How do I set a deposit limit on my Lucky Hunter account?

Go to Account Settings, select Responsible Gambling Tools, then Deposit Limits. Choose a daily, weekly or monthly cap and confirm. The limit applies straight away, while any future increase goes through a short cooling-off period first.

Can I reverse self-exclusion early if I change my mind?

No. Self-exclusion runs for the full period you select and cannot be shortened or cancelled early. This is intentional, so the tool protects you even if you have second thoughts partway through.

What happens to my account during a time-out or self-exclusion?

You cannot log in, deposit or play while excluded. Pending withdrawals are still processed normally, and promotional emails stop. Your account reopens automatically once the chosen period ends.

Is gambling support free and confidential in Australia?

Yes. Gambling Help Online (1800 858 858) and Lifeline (13 11 14) are free, confidential, and available 24/7. You don't need a referral, and nothing you share is passed on to any casino operator.

Do reality checks cost anything or affect my balance?

No. Reality checks are simple on-screen reminders showing your session length and current balance. They don't interrupt play permanently, charge any fee, or change your account balance in any way.

You must be 18 or older to gamble. If gambling stops being fun, help is available: call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au, 24/7 and free.